Facilitating Change when you don't have all the answers

This e-learning micro course is for leaders, managers, and all those who still carry the unspoken burden of needing to “know it all.” 

This self-paced online course provides you with powerful skills to guide groups through uncertainty, complexity, and ambiguity, embracing Curiosity as a Leadership Strength. 

You will learn to:

• Lead with Powerful Questions that shift thinking.

              Design and articulate open-ended questions that effectively shift the ownership of the

              solution from the facilitator to the group.

• Stay grounded under pressure. Remain calm and centered so your team feels safe even when answers don't exist yet.

              Use a centering practice such as a brief pause or check-in question, to name and normalize

              ambiguity or tension in the room, ensuring your team feels safe even when answers don’t

              exist yet.

• Facilitate Collective Sense-making when the path ahead is unclear: 

              Apply simple techniques, such as Liberating Structures, to help people make sense of

             different perspectives and identify shared patterns and insights when the path ahead is

             unclear.

• Use the Lean Change Engine to actively reduce uncertainty and turn it into informed action. 

             Create a testable, small-scale experiment (an "Option" or "Idea") and a clear feedback

             mechanism that enables rapid learning, rooted in the Lean Change approach.